Neil Bendle,
Shane Wang
The Customer Asset
Understanding and Managing its Value
Gebonden Engels 2023 9783031474200
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. The authors present the VARIED framework for quantifying the customer asset, enabling marketers to devise strategies that enhance its value. Crucially, these strategies' advantages can be communicated in financial terms to non-marketers, instilling accountability in marketing and augmenting firm value through well-informed investment decisions. This methodology offers a practical avenue to enact the strategic concept of customer centricity. It will resonate with marketers, accountants, and all managers eager to demonstrate customers' financial worth to the organization.
Specificaties
ISBN13:9783031474200
Taal:Engels
Bindwijze:gebonden
Uitgever:Springer Nature Switzerland
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
<p>1. Introduction: What is the Value of Your Customers?.- 2.The VARIED Tasks of the Customer Asset.- 3.The Customer Asset Approach.- 4. Who Is The Customer Assets Approach For?.- 5. Applying the Customer Asset.- 6.Communication about the Customer Asset.- 7.Conclusion.- 8. References.<br></p>
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan